   GENERAL DIRECTORATE OF ADMINISTRATION AND ORGANISATION
   DIVISION OF STATISTICAL INFORMATION AND PUBLICATIONS
                   
                    
                        USER SATISFACTION QUESTIONNAIRE
The Hellenic Statistical Authority (ELSTAT) invites you to take a few minutes to fill in this questionnaire, 
thus contributing to the improvement of its statistical products and services provided. 
Your answers will be used exclusively for statistical purposes.

1. Gender

Male

Female

2. Citizenship

Greek

EU countries

Other European countries

Other countries

3. Age

Under 18

19-29

30-39

40-49

50-59

60-69

70-79

80 and over

4. Educational attainment

Primary

Secondary

Tertiary

Master’s degree /PhD

5. User category

Pupil /Student

Teacher/Professor

Researcher

Business

Private user

Public administration

Press and other media

Members of parliamentary bodies

International Organisation

Other

6. Have you ever submitted to ELSTAT a request for data provision?

Yes

No

7. How often do you submit a request for provision of statistical data?

With a frequency less than or equal to a year

With a frequency greater than a year

8. How much do you trust the statistical data of ELSTAT that have been provided to you?

Very much

A lot

Enough

A little

Not at all

Questions 9 – 14 refer to your most recent submitted request

9. Type of requested data

Aggregate statistical data

Anonymized microdata of statistical surveys

Cartographic data (maps)

10. Statistical domain

Fishery

Employment – Labour cost and remuneration

Population – Housing Census

Industry – Manufacture – Mines

Agriculture

Forestry

Price indices

Demography

Public finance

Justice

National accounts

Income – Living conditions of households

Education

Energy

External and international trade

Domestic trade (retail – wholesale)

Social protection and social security

Livestock

Transport – Communications

Business Register

Building activity – Construction

Environment

Culture

Tourism

Health

ICT use

Time use

Other

11. Was your request met?

Fully

Partly

Not at all

12. In case your request was not met or was partly met, the reason is that the requested data:

Are not produced

Are not available for the requested reference periods

Are not available at the requested level of geographical breakdown

Are not available at a more disaggregated level of statistical classifications

Cannot be made available on account of statistical confidentiality

Are not available at a processable format

Have a high production cost

Their production is time-consuming

Other

13. How satisfied are you with the response time of ELSTAT for meeting your request?

Very much

Very

Quite

Somewhat

Not at all

14. How satisfied are you with the services provided by the staff of ELSTAT?

Very much

Very

Quite

Somewhat

Not at all

15. Any proposals for improving the statistical products and the services provided by ELSTAT:

User’s contact details (voluntary)

Full name

Telephone

Email